Support
Answers to common questions. If yours isn't here, get in touch below.
Getting started
What do I need to use Segue?
A Jellyfin server with a music library, and an account on it. Segue doesn't supply any music: it plays what's on your server.
How do I sign in with Quick Connect?
Enter your server's address in Segue and it shows a six-digit code. Then, signed in to Jellyfin somewhere else (the Jellyfin website or another Jellyfin app), open your profile, choose Quick Connect and type the code in. Segue signs in by itself a moment later.
If the code doesn't appear, Quick Connect may be turned off. Your server's administrator can turn it on in the Jellyfin dashboard under General. Or tap Sign in with username & password to sign in that way instead.
What's my server address?
It's the address you use to open Jellyfin in a web browser, for example http://192.168.1.20:8096 at home, or https://music.example.com if you've set up a web address for it.
Can I listen away from home?
Yes, as long as your phone can reach your server. Common ways are a VPN back to your home network (such as Tailscale or WireGuard), or a secure https:// web address for your server. Jellyfin's own documentation covers setting these up.
Or download albums before you leave: downloaded music plays with no connection at all.
Listening
How do downloads work?
Tap the download button on any album. Downloads carry on while Segue is in the background, and you can pause, resume or cancel them from the Downloads tab, which also shows how much space they use.
Choose the format in Settings. Original (as served) keeps the files exactly as they are on your server. Segue never converts a lossy file (like an MP3) into a lossless one, because that would make it bigger without making it sound better.
Will Segue use my mobile data?
Yes, unless you're on Wi-Fi. To save data, Segue streams at a lower quality on mobile data; you choose the quality, or turn Streaming over mobile data off to stream the original files. Downloading over mobile data is a separate setting. You'll find both in Settings.
I can't skip tracks or shuffle
Maniac Mode is probably on. It plays albums from start to finish with no skipping, shuffle, repeat or scrubbing. Turn it off at the top of Settings.
When is CarPlay coming?
CarPlay is built and waiting for Apple's approval. It'll arrive in an update once Apple says yes.
Where does the "About the artist" text come from?
From MusicBrainz, Wikidata and Wikipedia. If something's wrong, it can be corrected there, and Segue will pick up the change.
How do I sign out?
Go to Settings and tap Sign Out. Your downloads stay on the device until you delete them.
Still stuck?
Send us a message and we'll get back to you. It helps to say which device you're using, your Segue version (in Settings) and your Jellyfin server version.
[email protected]